22855 - Associate Delivery Manager

HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band: HEO

Job Title: Associate Delivery Manager

Location: London / National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Term: Permanent

Working Pattern: Full-time/Flexible Working

Interview: Video conference via Teams

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS.

Job Description:

As an Associate Delivery Manager, you will be expected to support the Senior Delivery Manager with a strong focus on delivery. You will be accountable for the effective delivery of complex, high-risk products and services. You will have a strong background and experience of working in a project-based environment, across a range of products and services, throughout the entire product life cycle. You will have some responsibility and accountability as a point of escalation. You will also be supporting the Senior Delivery Manager who is accountable for the performance and coaching of agile software development teams. Your CV should demonstrate your ability and experience of creating and coaching self-organising, high performing agile delivery teams.

Key Responsibilities:

· Supporting in the leading of Agile ceremonies and or coaching sessions

· Planning and implementing agile ways of working whilst supporting the multi-disciplinary team and suppliers.

· Managing the risks and issues log, including proactively following up on actions which may help mitigate current and future risks or issues.

· Communicating with key stakeholders to support the resolution of blockers and highlight any dependencies, risks & issues to delivery.

· Supporting in the management of the team’s incident dashboard and various incident management MS Teams channels.

· Work with Senior Delivery Manager and Principal delivery Manager to provide delivery updates to key stakeholders and or the delivery team.

· Supporting in the management of delivery products and services at different phases to understand how the needs of the team and the product vary across the stages of the product lifecycle

· Maintaining the monthly ROI database for all automation streams based off cost savings vs costs analysis.

· Responsible for identifying and comparing the best processes or delivery methods to use, including measuring and evaluating outcomes

· The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Skills & Experience:

· People management skills to successfully lead your teams, with the coaching aptitude to support and empower your people. Allowing people to develop the skills, confidence and experience to independently deal with business and people related issues.

· Management skills; ability to plan, set realistic performance measures, delegate and review progress to improve performance and manage risks.

· Able to build and maintain effective relationships with key internal and external stakeholders at all levels. To influence and negotiate to resolve competing priorities and issues.

· Ability to work to tight timescales, managing your priorities and ensuring timely delivery of quality products.

· Effective communication skills including delivering and leading on key messages, ensuring that they are understood and implemented consistently.

· Ability to analyse data, identify trends and workflow requirements to make informed decisions that contribute to local and national priorities and improving service delivery.

Desirable Criteria:

· Experience of working within a multi-disciplinary team.

· Experience of using IT applications and an interest in technology as a way of resolving business problems or meeting business needs.

· Have had experience in applying Agile principles in practice, can identify and compare the best framework or delivery methods to use.

· Can facilitate difficult discussions within the team or with diverse senior stakeholders.

Application process

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.

This role is within the Product and Delivery Job Family, is a Delivery Manager role at Delivery Manager level, but carries the title Associate Delivery Manager within DTS.

Stage 1 - Sift:

To apply for this position, you must submit the following as part of your application:

· An anonymised CV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.

· A Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR format.

Stage 2 - Interviews:

Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following Behaviours at HEO Level:

· Behaviour 1 – Changing and Improving

· Behaviour 2 – Delivering at Pace

· Behaviour 3 – Managing a Quality Service

· Behaviour 4 – Working Together

Details can be found under the interview stage assessment section on the advert. For Behaviours you will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework

Important information

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Salary details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Travel requirements

There will be a requirement to travel occasionally to any HMCTS site in line with business needs.

Skilled Worker Sponsorship

This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.

Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.

Proud to Serve. Proud to keep justice going.