Job description
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Purpose of the role
The successful candidate will own Keyloop's relationships with financiers, both captive (OEM-owned) and independent, while maximising client adoption of the Keyloop Retention Hub through a customer retention lens and growing the use of Keyloop's AI-based capabilities within the Retention space. The role is UK-based with a global account book and regular international travel, reporting directly into the Financiers & Fleet Director. The candidate will understand the commercial dynamics of automotive finance and be equally comfortable operating at operational and senior commercial/strategic levels within each financier.
Key Headlines
- First point of contact for existing and new financier accounts, spanning captive and independent financiers.
- Own the senior relationship with financiers and grow the Keyloop Retention Hub agenda across their organisations and, where relevant, their dealer networks.
- Drive adoption of the Keyloop Retention Hub with a specific focus on customer retention outcomes.
- Lead cross-sell of AI-based capabilities within the Retention space (such as AI video and lead nurture), and identify new client opportunities across the wider Keyloop portfolio.
- UK-based role with regular international travel; account book is global.
- Monthly face-to-face team meetings in the UK.
Key Duties & Responsibilities
- Deliver excellent account management across captive and independent financier stakeholders.
- Maintain weekly dialogue with clients on Keyloop Retention Hub adoption and customer retention outcomes.
- Build and maintain multi-level relationships within financier organisations (commercial, risk, retention/customer, operations and IT), from operational teams through to senior leadership.
- Develop and apply a thorough understanding of financier commercial models, the customer ownership lifecycle (including PCP/PCH and trade cycle management) and retention dynamics, and how these intersect with dealer network operations.
- Support contract renewals and commercial negotiations alongside Legal and the Enterprise Team, including liaison with financier procurement and legal teams.
- Position the Keyloop Retention Hub and its AI-based capabilities as drivers of customer retention and commercial value in client conversations.
- Produce Quarterly Review Packs covering retention outcomes, adoption of the Retention Hub and AI-based capabilities, and system development delivered.
- Collaborate with key financier contacts to understand their short, medium and long-term retention strategies, ensuring Keyloop is the partner of choice.
- Keep product/sales presentation material and POS assets current and available on shared portals.
- Feed back market intelligence on competitor retention and AI-based offerings to sharpen internal positioning.
Skillset and Experience required
- Experience within the automotive sector, ideally within automotive finance (captive or independent financier).
- Direct experience working with captive or independent financiers — understanding of their commercial models, customer lifecycle and retention priorities, and relationships with dealer networks. Financier-side experience is strongly favourable.
- Thorough understanding of the automotive finance customer lifecycle, including origination, contract management, end-of-contract customer journey, and retention and trade cycle management.
- Experience selling SaaS/cloud-based solutions.
- Proven track record in account management, ideally managing senior corporate stakeholders within financiers.
- User or provider experience with customer retention solutions, ideally within automotive finance.
- Customer- and outcomes-focused, with the maturity and diplomacy to manage engagement across financier stakeholder levels — from operational through to senior commercial/strategic.
- Able to implement a professional, structured sales approach using MEDDPIC (Keyloop's preferred sales methodology) — covering Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain and Champion — alongside use of Salesforce.
- Self-driven, ambitious, resilient, highly motivated, competitive, resourceful, excellent communication skills, especially around listening, questioning – politely assertive.
- Fluency in English is required, and proficiency in another European language — such as French, Spanish, Italian, or German — is preferred.
- Highly organised within a process-oriented environment. Computer literate and familiarity with SF.com an advantage.
- Fluency with AI tools such as Claude and Copilot is a plus but not mandatory.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."
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