Account Manager- TechPoint Golledge

TechPoint Group, is one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We have opened a new world-class facility and are looking for new talented people to join us on this exciting journey.
To actively promote and sell the TechPoint Golledge’s specialist components products, providing the best customer service in the frequency products industry and to support and the internal & external sales team to work pro-actively in achieving set targets and KPI’s.

Responsibilities

• Providing dedicated customer service and sales administration support for existing and potential customers
• Acting as internal Sales point of contact for existing and potential customers covering all aspects of their business
• Overseeing that all necessary tasks are promptly completed and effectively communicated to all relevant personnel
• Analysis of all sales related enquiries and creation of opportunities in CRM system where appropriate
• Responding to quote & other customer service requests from existing and potential customers within 24 hours if practically possible
• Proactive calling existing & potential customers
• Proactively gathering & logging market information concerning potential customers, customers and competitors
• Notifying your line manager of any lost business along with reasons for not winning
• Ensuring actions from visit reports are completed within 24-hours if practically possible
• Ensuring a high degree of accuracy is maintained in all tasks
• Working together with external Sales team on quarterly business reviews (QBR’s)
• Occasional support at trade exhibitions and customer visits overseas
• Establishing strong relationships with internal and external customers and other departments within the business

Key Performance Indicators

• Quote completion, follow-up and conversion
• Sales growth in your regions - Sales bookings, targeting year-on-year growth
• Sales gross margin
• Number of active customers, targeting year-on-year growth

Experience

• Essential – Previous experience in a sales environment.
• Essential – Experience in the electronics manufacturing or RF components.
• Desirable - Knowledge of customers, competitors, and market trends is highly valued.
• Desirable – Strong communication skills.

• 25 days holiday plus Christmas shutdown
• Your birthday as an additional day off
• Private Healthcare
• Health cash plan
• Company sick pay
• Bonus Scheme
• Life insurance of 4 x your annual salary
• Up to 5% employers pension contribution salary sacrifice
• Option to buy up to 5 days of holiday
• Enhanced Parental leave pay
• Cycle to work scheme
• Home and Tech salary sacrifice scheme
• Tastecard discounts
• Free parking