Account Manager (UK)

New Easy Apply

Greater London On-site Permanent 23 Applications

Competitive

Full-time

Posted 24 Sep 2026

Expires 24 Oct 2026

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Job description

About the Role

This is a customer-facing Account Manager role at a fast-growing AI voice and communication startup, sitting at the intersection of customer success and expansion sales. You will own a portfolio of existing SMB and mid-market accounts, guiding customers through onboarding, adoption, and long-term growth while hitting clear revenue targets. Your work directly shapes retention and expansion for a product that is redefining how businesses handle phone communication.

What You'll Do

Manage and nurture a portfolio of existing customer accounts as their primary point of contact across the full lifecycle.
Run regular reviews, discovery sessions, and upsell conversations to surface new automation use cases and measurable impact.
Own expansion revenue targets including upgrades, add-ons, and renewals, with accountability to monthly and quarterly quotas.
Analyse customer usage patterns and proactively present growth opportunities and new product value.
Ensure successful onboarding, strong product adoption, and sustained customer satisfaction.
Maintain clean CRM records, conduct structured account planning, and deliver reliable revenue forecasts.
Gather and relay market feedback in a structured way to Product, Customer Success, and Marketing teams.
Collaborate closely with cross-functional teams to ensure smooth handovers and a healthy pipeline.

What We're Looking For

At least 1 year of experience in B2B SaaS sales, account management, or customer success, ideally within a startup or scale-up environment.
Demonstrated track record executing upsells, renewals, and expansion revenue within existing customer bases.
Experience conducting customer business reviews, discovery calls, and product demonstrations.
Proficiency with CRM systems for pipeline management, forecasting, and account planning.
Ability to analyse customer usage data and identify expansion opportunities and additional use cases.
Genuine enthusiasm for AI and a strong understanding of AI capabilities and applications.
Experience working cross-functionally with Product, Marketing, and Customer Success teams.
Native-level English proficiency with confidence running calls, reviews, and presentations.
Familiarity with voice technology, conversational AI, or automation platforms is a plus.
Structured, detail-oriented working style with a clear ownership mindset and customer-first approach.