Bad Debt Manager

Job Title: Bad Debt Manager

Location: Mostly remote (with ad hoc travel to the London office)

Type: Part time – Permanent(If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).

• Good work life balance - flexibility to suit you.

• Competitive salary.

• Life Assurance at X4 of your base salary.

• Group Income Protection.

• Generous Annual Leave entitlement.

• Private Medical Insurance.

• Group annual bonus scheme.

Manager says:

We are looking for an experienced Bad Debt Manager too monitor facilitate and managed the resolution and clearance of all transactions within the AS Bad Debt Provision.

Reporting to the Head Of IBA you will work with the Business Units and the IBA team to ensure the resolution and clearance of all transactions within the AS Bad Debt Provision. Responsibility includes, but is not limited to, account and query interrogation, write off, credit write-back and final settlement proposals, recommendation of offsets and the production of MI to analyse team performance and root cause analysis.

What you will do:

• Responsible for the resolution of queries and clearance of transactions, over 12 months, that are included in the bad debt provision. Work with the business units and Premium Processing to ensure resolution of the query and submission of the transaction for signing.

• Interrogation and interpretation of accounting positions to enable clearance of transactions impacting the bad debt provision. This includes, but is not limited to, account analysis, correction of previous misallocations, resolution of queries preventing collection, correction of erroneous transactions, write off, final settlement and Credit Write-Back suggestions.

• Work with the Business Units, IBA and Premium Processing and Claims to ensure resolution of the query preventing signing.

• Work closely with the IBA Senior Leadership Team to ensure the bad debt provision targeted reductions are achieved.

• Liaise with the IBA, Premium Processing and Claims team to prevent duplication where responsibilities overlap.

• Design, implementation and oversight of KPI’s and SLA’s in relation to the Bad Debt Provision.

• Provide information to the Business Units of all Bureau uncollected brokerage and funding that have impacted the bad debt provision.

• Produce relevant reporting to the Business Units, Finance and Senior Management providing reasons for non payment, expected payment dates and potential bad debt impacts.

• Produce trend analysis identifying business areas and individuals where performance is below and above expectations and work with the relevant businesses and individuals to create remediation plans whilst escalating these issues to Senior Management.

• Build and manage relationships with key internal and external stakeholders e.g. Finance execs, Business Unit execs, central support leaders and DXC.

• Effectively support and embed on-going operational and strategic business change into the team’s processes, organisational structure and ways of working.

• Provide guidance to the BPO Leadership team implementing corrective action where required.

• Ensure adherence to, and support, all company compliance, policy, risk management and audit requirements.

• Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Departments.

• Other responsibilities and activities within the context and purpose of the role.

What you will bring:

• Significant IBA and Technical experience including Bureau processes and systems. Good relationships with the Business Units and other senior personnel. Previous experience of team management.

• Ability to negotiate with and influence various stakeholders both internally and externally.

• Team management experience.

• Ability to understand and resolve complex queries and suggest sensible solutions to account clearances.

• Significant Technical Processing and Bureau experience.

• Ability to manage challenging situations.

• Ability to influence a wide range of stakeholders.

• Good communication skills – written and verbal.

• Ability to manage complex queries.

• Determined and resilient.

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.

• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.

• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.

• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#AS

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to recruiters and employment agencies:

We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.