Job description
Responsibilities
Manage a large number of inbound and outbound calls in a timely manner.
Follow communication "scripts" when dealing with different issues.
Identify customer needs, clarify information, research each issue and offer solutions and/or alternatives.
Take advantage of product sales opportunities when they arise.
Establish long-lasting relationships and engage customers by going the extra mile
Maintain a record of all conversations in our call center database in a comprehensible manner
Regularly attend educational seminars to improve knowledge and performance level
Meet personal and team qualitative and quantitative objectives.
Qualifications and skills
Previous experience in a customer service position
Track record of exceeding quotas
Strong telephone and verbal communication skills, as well as active listening skills
Customer orientation and adaptability to different personality types
Ability to multi-task, prioritize and manage time effectively
High school diploma
