Customer Service Assistant

We are working closely alongside a Local Authority in West Lancashire to assist with the appointment of a Customer Service Assistant, on a 2-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £13.63 - £17.73 per hour

Summary:

A Customer Service Assistant is required to provide an efficient and professional first point of contact for customers of West Lancashire Borough Council. The role involves handling face-to-face, telephone and electronic enquiries, resolving customer issues and supporting customers across Council services.

Responsibilities:

• Act as the first point of contact for customer enquiries.
• Handle telephone, face-to-face and electronic queries.
• Identify customer needs and provide appropriate solutions.
• Provide customer service from Ormskirk and Skelmersdale.
• Liaise with Council teams, management and external organisations.

Essential Requirements:

• Strong customer service and communication skills.
• Experience handling telephone, face-to-face and electronic enquiries.
• Ability to resolve customer queries and problems effectively.
• Professional approach with strong teamworking skills.
• Willingness to learn new systems and processes.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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