Customer Service Executive

Customer Service Executive

Slough SL1

£28,963.22 per annum, plus Pension, Life Assurance, EAP, Performance Awards, Long Service Awards, Recommend a Friend Bonus Scheme and opportunities for training and development.

We are excited to be recruiting for a Customer Services Executive at our Slough site to join the wonderful established team.

The role is offered on a full time, permanent basis, Monday to Friday, 40 hours per week.

Your new role

Reporting to the Customer Services Manager, the purpose of the role is to deliver consistently high standards of customer service to all existing and internal customers, providing and processing product information to the customers in response to inquiries, concerns and requests.

Key responsibilities:

Just some of what you will be involved in, include:

· Ensuring all customer issues are dealt with efficiently and effectively.

· Acting as the link between the customer and the Production/Transport Teams on all related queries with a focus on service delivery, linen management and

business effectiveness.

· Providing/producing/analysing information and reports as required by the business.

· Ensuring efficient administration of all employee matters as required supporting the HR and Payroll team.

To be considered for the role, you will need the following:

• Strong communication skills, both written and verbal in English (our business language).

• Good IT skills, including Word, Excel, PowerPoint, and Outlook.

• Experience of using CRM Software (NetSuite/SalesForce).

• Previous administrative experience.

• High attention to detail and accuracy.
• Ability to work professionally, maintain confidentiality, and manage multiple tasks.
• Ability to learn and use company systems (NETSUITE, PARIS, HR/Payroll, etc.).
• Right to Work in the UK.
• A bank account in your own name or as part of a joint account.

If you have previous customer service experience within an operational or logistics environment, this would be hugely beneficial, but not essential.