Hospitality Manager

About Loveday

Loveday is the UK’s leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, and Abbey Road are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.

Rewards Package

• Paid breaks
• Company pension plan
• Health Care Cash Plan
• Access to Wagestream platform
• Access to Perkbox, discounts platform
• Opportunities for Training & Development
• Access to our Employee Assistance Programme
• Discretionary bonus
• Employee Recognition Programmes
• Death in Service benefit
• Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
• Employee Referral Scheme

Scope of Role

The purpose of the Hospitality Service Manager role is to provide first class service to our members, their families, guests, and all visitors to our Loveday care homes and to achieve this by learning, adopting, and maintaining the Loveday Way of delivering outstanding levels of service in hospitality operations. They must be able to take charge in ensuring that front of house operations is always run correctly and efficiently within the home and that members are supremely comfortable and as happy as possible. That requires ensuring that suites and public areas are spotlessly clean and perfectly maintained, the food & beverage service delivers on the Loveday dining programme and that the hospitality team are always immaculate, and service minded. Firm but fair and naturally helpful, you will live and breathe the Loveday culture and promises.

Main Duties and Key Responsibilities

• Lead and oversee all hospitality departments including front of house, reception, housekeeping, laundry, and food & beverage to ensure seamless delivery of the Loveday 5-star service experience.
• Manage, train, and develop multidisciplinary hospitality teams, ensuring compliance with brand standards, operational policies, and maintaining high performance in internal audits and training.
• Drive operational excellence by monitoring budgets, supplier use, staffing rotas, and service standards while identifying opportunities for improvement across people, processes, and systems.
• Collaborate cross-functionally with care, kitchen, maintenance, and activities teams to enhance member satisfaction, ensure immaculate environments, and support events, activities, and wellbeing-focused dining experiences.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.