IT Support Analyst with 1st and 2nd Level Support

IT Support Analyst with 1 and 2 Level Support

We are looking for IT Support Analyst with 1st and 2nd Level experience cloud infrastructure (Saas) endpoint management (Intune) administrator, networking, azure and Office 365 hands-on support administrator.

This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work towards end user support.

Key Responsibilities / Accountabilities

• Troubleshoot, diagnose issues affecting both Mac and Windows end point devices.

• End User Support and IT service desk ticketing ownership.

• Proficient with M365 and associated components.

• Azure administration and service troubleshooting.


• Intune (device setup enrolment and configuration).


• MS Teams configuration and troubleshooting.


• Outlook (OWA) and local app setup, configuration and troubleshooting.


• One Drive (configuration and setup).


• Azure User account management.


• Documentation of procedures and standards (user guidance adoption etc).


• DNS management.


• Google Workspace exposure (Gdrive - Gmail etc).


• Mobile device configuration f (Outlook and Teams App).

• Setup of new, moving and leaving users.

• Be cognizant of operational security identifying changes to reduce risks.


• Adobe InDesign and related services support.


• Meeting room service management (Zoom and Teams).


• Knowbe4 training platform exposure and administration.

Required

• 3 + Years’ Experience in an IT Engineer.


• Proven experience within a Microsoft environment.

• Excellent people, communication, end user service skills.

This is a hybrid position based in the City of Lon for 6 month duration as an FTC.

Salary will be circa £25K - £30K.

Do send your CV to us in Word format along with your salary and notice period.