Tactical Collection Support Officer
Job description
- Job grade: Executive Officer
- Contract type: Permanent
- Business area: NCA - Investigations - Multi Threat and Borders, Forensics
- Type of role: Digital, Information Technology, Operational Delivery
- Working pattern: Flexible working, Full-time, Homeworking, Job share, Part-time
- Number of jobs available: 1
Location
About the job
Job summary
Job description
You will be a key member of the Forensic Services' Digital Innovation team, providing technical administration, support and quality assurance of our national Tactical Collection mobile device examination 'Kiosks'. To be successful in this role, you will need a basic understanding of digital forensic processes and procedures within digital investigations, what the Forensic Science Regulator’s (FSR) Code of Practice is and how it impacts the work we do. You will be responsible for ensuring all Tactical Collection activities are aligned to operating procedures to enable ISO accreditation and FSR Code compliance. The role is customer service focused, including providing guidance and advice to colleagues and investigators in support of conducting basic digital forensic examinations.
Duties and Responsibilities
Provide Technical Support - Provide technical support for our national Tactical Collection mobile device examination 'Kiosks', as tasked.
Respond to Queries - Monitor email / telephone queries received, and respond appropriately providing advice and escalation, if required.
Quality Assurance - Co-ordination of training and competency assessments for Kiosk-trained staff, including helping them maintain competence by conducting routine quality assurance checks.
Accreditation and Compliance - Contribute to the development, implementation and maintenance of quality standards (ISO 17025), ensuring compliance across the Tactical Collection capabilities.
Communication and Stakeholder Engagement - Regular engagement with Forensic and Investigations teams to promote and support the use of Tactical Collection capabilities.
Building working relationships - Establishing and maintaining positive relationships with both internal and external stakeholders.
Teamwork - Support the development and maintenance of ISO17025 policy and procedures for tactical collection capabilities.
Forensic Service Delivery - Support the development and maintenance of ISO17025 policy and procedures for tactical collection capabilities.
Person specification
IT Skills – Ability to confidently work with M365, as well as learn other applications and programmes as required.
Data Analysis – Ability to extract and interpret data/information and produce statistical reports.
Customer Service – Provide technical advice and guidance to the Forensic Services Department and trained operators within the area of responsibility.
Managing Priorities Effectively – Strong ability to plan ahead, manage competing demands, remain organised and adapt to change.
Problem Solving – Assist the Digital Forensics capability development, such as through the capture of new forensic requirements, delivery of automation and adoption of cloud technologies.
Communication – Conveys information clearly and effectively through written and verbal communication.
Time Management – Effectively manages time and workload and escalates issues, ensuring tasks are completed to agreed standards and timescales.
Essential Criteria
You must meet the essential criteria and evidence this within your application to be considered for the role.
Qualifications, Membership and Licences
Computing Degree/HND/HNC or equivalent Science, Technology, Engineering and Mathematics (STEM) subject
OR
equivalent technical qualification, ie BTEC Higher Nationals (HNC (Level 4) or HND (Level 5) and Degree Apprenticeships (Level 6 & level 7).
Any applications from candidates not meeting this eligibility criteria will not progress.
Desirable Criteria
Desirable criteria are only used for assessment in the event of a tie break.
Foundation level certification in Digital Forensics, or equivalent experience.
Qualifications
OR
equivalent technical qualification, ie BTEC Higher Nationals (HNC (Level 4) or HND (Level 5) and Degree Apprenticeships (Level 6 & level 7).
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Commitment to improving culture within a team.
Benefits
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
- Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes - Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
Things you need to know
Artificial intelligence
Selection process details
Your application will be assessed against the following:
Experience - This will be assessed:
Experience Criteria - will be assessed by 250 word examples on:
- Proven ability to respond and provide professional technical support to customers.
- Experience of planning and prioritising work to deliver to tight deadlines
- Strong verbal and communication skills with the ability to explain complex information or data
A panel will assess how well your application demonstrates the requirements outlined above.
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Proven ability to respond and provide professional technical support to customers. .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
For guidance on the application process, visit:
NCA Applying and Onboarding
Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
Success Profiles at Assessment
Behaviours
- Working Together
- Managing a Quality Service
Technical
- Commitment to improving culture within a team.
Experience
- Proven ability to respond and provide professional technical support to customers.
- Experience of planning and prioritising work to deliver to tight deadlines
- Strong verbal and communication skills with the ability to explain complex information or data
Assessment Outcome
Outcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
- Lead criteria (behaviours/technical/experience)
- If still tied, desirable criteria will be assessed (if advertised)
- If still tied, application sift scores will be used
Feedback is provided only to those who attend an assessment.
You will be subject to vetting and pre-employment checks before appointment.
Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.
We encourage all candidates to visit the NCA Careers Page for more information.
Full advert details for this vacancy can found on the advert on the NCA Recruitment Portal. Please follow the link to apply at advertisers' site.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : central.recruitment@nca.gov.uk
- Email : central.recruitment@nca.gov.uk
- Telephone : central.recruitment@nca.gov.uk
Recruitment team
- Email : central.recruitment@nca.gov.uk
Further information
If unresolved, you may escalate your complaint to the Civil Service Commission.
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