22038 - Delivery Manager

Job Title: PLD Delivery Manager
Grade: SEO
Contract Type: Permanent
Directorate: People and Capability
Team: Prison Learning Design and Delivery (PLDandD)
Location: National

People & Capability Group

People and Capability is here to support the organisation by enabling its people to be the best that they can be. We are continuously reviewing and enhancing the services we provide across the Ministry of Justice (MoJ) to ensure the delivery of high-quality services for our customers.

As a department, we are going through a period of significant transformation and our people services are at the forefront of enabling that change. MoJ People and Capability is a team of 1,400 committed and capable professionals delivering people services across the Justice family. At the heart of delivering these services, are our people.

Information about the MoJ and its priorities can be found at

About the Role

This is a management role, based within Prison Learning Delivery and Design (PLD&D) and has oversight of a geographically dispersed team of Tutors (HMPPs loaned staff). The jobholder will ensure support for day to day operations of Foundation learning providing oversight of maximum use of courses, and being the single point of contact when issues arise and managing resolutions.

The job holder will be responsible for attendance at the scheduling meeting to represent Foundation training and ensure appropriate challenges are made in course locations and attendees to meet 85/15 expectations. The jobholder has accountability for the governance of foundation training delivery and reporting on all performance issues.

Work with a range of internal and external stakeholders is essential to this role within the daily operations of learning but also to ensure good stakeholder relationships are built and maintained with HMPPS.

The purpose of this role is to provide the strategic leadership and management to the team and region allocated. It will support any H&S management issues as required and be a stakeholder or lead of projects associated within your allocated region. The role will build workforce capability through the embedding improvement and change initiatives and personal development opportunities to enable staff to perform at their best.

The jobholder will be required to develop strong relationships with PLD&D colleagues, MoJ, HMPPS and SSCL and to engage with the business, providing direction, ensuring that delivery meets the current and future needs of the business.

This role will maintain quality controls and support learning within foundation by engaging with IQA when required as well as supporting any QA processes within department to improve delivery.

The job holder is responsible for:

• The delivery of allocated projects ensuring governance and timelines are achieved, manage risks associated with the projects and highlight any slippage at the earliest opportunity.
• The oversight of staff performance, supporting absence management, care and wellbeing and performance management as per MOJ policy.
• The delivery of projects as allocated, ensuring milestones and governance is reported in a timely manner.
• Supporting major projects or business change programmes, by supplying services that meet the business need and objectives for wider MOJ.
• Leading and managing a large geographically dispersed team
• Identifying requirements for and managing project resource for continuous improvement projects

Location

There are two posts available, one supporting the Northeast region and the other supporting London and the Southeast region. Roles will be allocated in merit order with the highest scoring candidate choosing their preferred region first.

The base location of the post is flexible. The job holder will be expected to travel to sites within their region (see addresses below – the lists are not exhaustive) to meet the requirements of the role and to national events. They will be expected to maximise digital communication opportunities to conduct their business in a cost and time effective manner.

Northeast – HMP Lindholm DE7 6EE, HMP Holme House TS18 2QU, HMP Leeds LS12 2TJ, HMP Full Sutton YO41 1PS, HMP Durham DH1 3HU

London and Southeast – HMP Standford Hill, ME12 4AA, HMP Ford BN18 0BX, HMP Sterling House CB8 9YL, HMP Pentonville N7 8TT, HMP Wandsworth SW18 3HS, HMP Feltham TW13 4NP, HMP Belmarsh SE28 0EB

Sites will need to be visited monthly as a minimum and there is a requirement for liaison with other prisons in the regions, possibly face to face. Delivery managers also have a 2-day face to face meeting every quarter in different parts of the country and there is likely to be ad hoc events at Newbold Revel (Warwickshire) that Delivery Managers will be expected to attend.

Main Activities / Responsibilities

The job holder will be required to undertake the following duties and responsibilities:

The job holder will be required to carry out the following responsibilities, activities, and duties:

The jobholder is responsible and accountable for the formal Line Management of their team, ensuring that scheduled training responsibilities are met in strategic support of both the HMPPS/MOJ training and in a way that contributes to an inclusive organisation.

Liaison with both PLD&D scheduling team and Delivery Managers to ensure a co-ordinated approach to identified training needs is reflected in a schedule of work that meets strategic training requirements of customer base.

To ensure delivery is continually reviewed and improved. Ensure all centre standards of delivery are achieved.

Post holder will ensure that equality considerations and all Health and Safety responsibilities are both met and maintained in association to specific training activities.

The jobholder will liaise with other Delivery Managers to ensure that equality of training access is maintained and available to all customers.

Provide high level updates, identify risks, make well researched, balanced proposals on all projects allocated or supported by this role.

Ensure that the team support HMPPS/MOJ national priorities and other HR priority processes and manage as appropriate.

Offer pragmatic solutions to problems and challenges.

Be accountable for the teams compliance in all areas of delivery and working practices.

Monitor compliance to provide assurance and check progress against delivery outcomes and other governance targets. Run reports and report on data as required to demonstrate compliance. Take appropriate action where targets are not being met.

Ensure that the potential procurement of equipment to support training delivery is assessed appropriately, is relevant and provides best value for money.

Accountable for ensuring that robust audit control mechanisms are in place to ensure quality and integrity of internal audit outcomes.

Ensure that the team has sufficient resource with the appropriate expertise to meet demand.

Identify risks that may impact on the delivery of business outcomes, ensure that evidence-based challenges to investment needed is in line with strategic visions for learning venues.

The post is non-operational and can be located anywhere in England or Wales but may require travel across regions to manage geographically dispersed team. However, a regional position may be required to meet the business needs.

Leadership and Management

Collaborative working – work across functional and organisational boundaries, representing PLD&D professionally and consistently.

Management and resources – manage people, budgets and resources effectively, ensuring value for money and efficient use of resources.

Lead by example, model PLD&D values and behaviours, and actively encourage and support colleagues.

Line manage staff through regular touchpoints, development conversations, absence management, performance management, coaching and support for progression.

Maintain your own continuous professional development.

Contribute to the delivery of the PLD&D vision and strategy across design and digital learning, governance and assurance, continuous improvement, enablement and learning delivery.

Promote the L&D operating model, encourage new ways of working and support a culture of learning, continuous improvement and high-quality delivery.

Values

Proactively promote PLD&D’s values, mission and vision, placing wellbeing at the forefront of conversations and interactions.

General

This list is not exhaustive. The job holder may be required to undertake reasonable additional duties at a similar level. Significant changes will be discussed with the job holder and may require review under the Job Evaluation Scheme.

Essential Criteria

IT literate with advanced working knowledge of Microsoft applications (Presentation)

Qualification

Project Management/Management qualification or working towards.

Please answer 'yes' to meeting the qualification requirement if you are either:
1) Qualified or
2) willing to work towards the qualification.

If you are answering yes to option 2, please upload a note indicating your willingness to work towards the qualification

Application process

You will be assessed against the Civil service success profiles framework.

Sift

Behaviours

Please provide examples of how you have met each one of the behaviours listed below:

Managing a Quality Service (Lead Behaviour)

Making Effective Decisions

Communicating and Influencing

Developing Self and Others

Delivering at Pace

Please refer to the CS Behaviours framework for more details, including by grade:

If we receive a large number of applications, we will carry out an initial sift on the lead behaviour, Managing a Quality Service.

Candidates invited to Interview

Please note that interviews will be carried out in person at Prison Service College, Newbold Revel. During the interview, we will be assessing you on the Behaviours above and Strengths from the Success Profiles framework. You will also be asked to give a presentation, details of which will be shared with candidates who pass the sift stage.