Front of House & Hospitality Supervisor

We’ve recently opened our brand new luxury retirement village in St Albans and are looking for a talented Front of House & Hospitality Supervisor to join our growing team.

This is an exciting opportunity to become part of a newly established community, helping to shape our service standards and deliver an exceptional experience for homeowners and guests.

Elysian Residences is a market-leading provider of luxury, independent retirement living. Our communities combine beautifully designed environments with outstanding hospitality, wellbeing and lifestyle experiences.

The Oakleigh, located just outside the historic city of St Albans, is set within thirteen acres of natural woodland and wildlife.

This is a place where homeowners can enjoy independence, comfort and a true sense of community.

The Role

We’re looking for an engaging, organised and proactive Front of House & Hospitality Supervisor to help lead the day-to-day experience for our homeowners and guests.

This is a senior, hands-on role combining front of house leadership with food & beverage supervision. You’ll take ownership of daily operations across reception, bar and hospitality areas, setting the tone for service excellence from the very start.

Key Responsibilities

Front of House & Homeowner Experience

• Act as a senior point of contact for homeowners, families and visitors
• Deliver a warm, professional and engaging welcome at all times
• Manage and respond to day-to-day enquiries and requests
• Build strong relationships and anticipate homeowner needs
• Support the planning and delivery of community events

Food & Beverage & Bar Supervision

• Oversee the day-to-day operation of bar and hospitality services
• Deliver and supervise high-quality food and beverage service
• Support ordering, stock control and cost awareness

Leadership & Team Support

• Support rota planning and team coordination
• Lead by example, setting high service standards
• Support recruitment, onboarding and training
• Work collaboratively with Housekeeping and Security teams

Operations & Administration

• Manage bookings, systems and administrative tasks
• Support smooth, efficient and compliant daily operations

Driving & Community Support

• Drive the community 8 seater vehicle for homeowner outings and appointments

About You

• Proven experience in a supervisory front of house and food & beverage role
• Passion for delivering outstanding customer service
• Highly organised with strong planning and administrative skills
• Confident managing multiple priorities in a fast-paced environment
• IT literate and comfortable using booking and operational systems
• Positive, proactive and takes ownership

Essential:

• Full UK driving licence
• Confident and competent driver

Why Join Us?

• Be part of an exciting new opening team
• Work in a beautiful, luxury environment
• Join a supportive and collaborative culture
• Enjoy a varied and rewarding leadership role
• Access real career development opportunities
• We don’t just offer a job—we offer a career.